We have an extremely experienced team of logistics specialists that are very well suited to handle international orders\u00a0of all sizes ranging from container loads to single pallets\u00a0from all of our international warehouses. Phytosanitary certificates, certificates of origin, freight, and even clearance can be handled by us for your shipment. You taste the coffees, decide what you like, and we will handle the rest.<\/p>\n

[\/et_pb_text][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.3.1″ module_alignment=”left” link_font=”Raleway|700|||||||” link_text_color=”#960707″ header_font=”Raleway||||||||” text_font=”Raleway||||||||” text_font_size=”15px” text_orientation=”justified” header_font_size=”25″]<\/p>\n

INBOUND LOGISTICS: F.A.Q.<\/h1>\n

Cafe Imports has been sourcing green coffee\u00a0from all over the world for nearly 25 years, and here are some of the things we’ve learned along the way about getting a bag of green coffee from a coffee producing country to our international warehouses:<\/p>\n

[\/et_pb_text][et_pb_accordion _builder_version=”3.3.1″ body_font=”Raleway|on|||” toggle_font=”Raleway||||” toggle_font_size=”13″ saved_tabs=”all”][et_pb_accordion_item title=”Q: How does green coffee travel from origin to destination?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

A: Once harvested, processed, and milled, green coffee makes the long journey from origin all the way to its destination thousands of miles away. Bagged coffee is transported from the dry mill where it stored after harvest to the closest ocean port. In some cases, coffee travels hundreds of miles by land on a truck before it even reaches the port of departure.<\/p>\n

At the port, the coffee is checked by the relevant authorities and loaded onto a containerized ocean vessel with hundreds of other shipments heading the same direction. After a stop or two in other ports, the coffee will arrive at its destination and be transported to a warehouse where it can be unloaded and inventoried.<\/p>\n

The length of this journey will vary, but coffee can take anywhere from 4\u201312 weeks to arrive in its final destination.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Q: With so many moving pieces in the shipping process, how does Cafe Imports Australia ensure that coffee is shipped quickly, efficiently, and safely? ” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” box_shadow_style=”none” background_color_gradient_overlays_image=”off” background_video_pause_outside_viewport=”on” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]<\/p>\n

A:\u00a0The Cafe Imports Australia traffic team is committed to making sure that the coffee we purchase is transported to destination in the most optimal way possible. For us, this means making sure that we:<\/p>\n

\n
• Ship the highest volume possible at one time, for the most economical transport.<\/li>\n
• Monitor shipment transit times closely to make sure that we are selecting the fastest possible routes from origin.<\/li>\n
• Track shipments throughout the entire transport process, from their departure from the mill at origin all the way through the warehouse receipt at destination.<\/li>\n
• Cooperate with reliable and well-known shippers, ocean carriers, and warehouses to ensure the safety of every shipment.<\/li>\n<\/ul>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=” Q: What ports does Cafe Imports use to bring in green coffee?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

  A: Cafe Imports brings green coffee to more than seven ports around the world. Port selection depends on the final destination of the coffee and what location will be most economical for both Cafe Imports and our customers.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How many warehouses does Cafe Imports Australia use?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” box_shadow_style=”none” background_color_gradient_overlays_image=”off” background_video_pause_outside_viewport=”on” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]<\/p>\n

  A: Cafe Imports Australia\u2019s primary warehouse is Global Freight Australia, located in Truganina VIC.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Where can I find out more about customs and import regulations for my country?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

  A: As raw green coffee is considered an agricultural product by the large majority of countries, the best place to look is the agricultural department or bureau of your respective country. Local customs brokers can also be an excellent source of information with regard to import regulations and shipment management.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What regulations does Cafe Imports Australia have to meet to import green coffee?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

  A: As an importer, Cafe Imports must maintain a customs bond with the Australian government, as well as comply with the relevant regulations to clear customs each time a shipment is brought into the country.\u00a0Internationally, our offices and warehousing complies with all local governing bodies and can provide all necessary documentation required for importing and sale.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What challenges may arise when transporting green coffee? (port backups, lack of space, etc)” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

  A: As with any international shipment, green-coffee shipments are subject to lack of space on ocean carriers, congestion at ocean ports, unforeseen weather, and difficulties at origin (e.g. mill breakdowns or lack of transport equipment).<\/p>\n

  Cafe Imports’ traffic department works to combat these issues by maintaining close relationships with representatives at ocean carriers, working closely with our partners origin, and not being afraid to get creative when a solution seems far from reach. Additionally, we keep managing expectations at the top of our priority list\u2014keeping the customer informed of unforeseen shipment delays is extremely important to us.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=” Q: What do the statuses of \u201cOPEN,\u201d \u201cAFLOAT,\u201d and \u201cAT DOCK\u201d mean?” _builder_version=”3.3.1″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” text_shadow_style=”none” text_shadow_color=”rgba(0,0,0,0.4)” box_shadow_style=”none” box_shadow_color=”rgba(0,0,0,0.3)” box_shadow_position=”outer”]<\/p>\n

  A: There are several industry-wide terms used to describe the current status of a coffee that has been contracted for purchase.<\/p>\n

  \n
  • OPEN:<\/strong> The coffee is still at origin and will be heading to Cafe Imports Australia within the contracted time period.<\/li>\n
  • AFLOAT:<\/strong> The coffee has departed origin and is on its way here.<\/li>\n
  • AT DOCK:<\/strong> This coffee has arrived at its destination port and should be available to ship out of the warehouse within a week or two.<\/li>\n
  • IN STORE:\u00a0<\/strong>Coffee has arrived and been stripped from its container, placed in our warehouse in an organized fashion and ready for purchase and immediate release.<\/li>\n<\/ul>\n

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