{"id":600,"date":"2017-05-07T02:41:15","date_gmt":"2017-05-07T02:41:15","guid":{"rendered":"dev.cafeimports.com\/blog\/?page_id=600"},"modified":"2023-10-16T09:39:00","modified_gmt":"2023-10-16T14:39:00","slug":"coffee-ordering-faq","status":"publish","type":"page","link":"https:\/\/dev.cafeimports.com\/north-america\/blog\/purchase-planning\/coffee-ordering-faq\/","title":{"rendered":"Coffee Ordering FAQ | Cafe Imports | Importers of Fine Specialty Green Coffees"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”|off|off” _builder_version=”4.18.0″ background_image=”https:\/\/dev-cdn.cafeimports.com\/images\/Purchase-Planning-Background-1.jpg” module_alignment=”center” global_module=”30498″ global_colors_info=”{}”][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”89%” width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” _builder_version=”4.16″ height=”50px” global_colors_info=”{}”][\/et_pb_divider][et_pb_divider show_divider=”off” _builder_version=”4.16″ height=”50px” global_colors_info=”{}”][\/et_pb_divider][et_pb_divider show_divider=”off” _builder_version=”4.16″ height=”50px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.16″ max_width_tablet=”85%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”off||” admin_label=”Working with US” _builder_version=”4.18.0″ text_font=”Raleway|700|||||||” text_text_color=”#000000″ link_font=”Raleway|700|||||||” link_text_color=”#000000″ header_text_color=”#000000″ custom_margin=”||2px|” custom_padding=”||2px|” global_module=”29701″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Working with Us<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”NA Purchase Planning Link” _builder_version=”4.18.0″ text_font=”Raleway|700|||||||” text_text_color=”#000000″ link_font=”Raleway|700|||||||” link_text_color=”#000000″ header_text_color=”#000000″ custom_margin=”||2px|” custom_padding=”||2px|” global_module=”29699″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Purchase Planning<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_sidebar area=”et_pb_widget_area_9″ disabled_on=”on|on|on” admin_label=”NA Purchase Planning Sidebar” _builder_version=”3.3.1″ custom_margin=”||2px|” custom_padding=”||2px|” disabled=”on” global_module=”29698″ saved_tabs=”all” global_colors_info=”{}”][\/et_pb_sidebar][et_pb_text disabled_on=”off||” admin_label=”NA shipping info Link” _builder_version=”4.18.0″ text_font=”Raleway|700|||||||” text_text_color=”#000000″ link_font=”Raleway|700|||||||” link_text_color=”#000000″ header_text_color=”#000000″ custom_margin=”||2px|” custom_padding=”||2px|” global_module=”29702″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Shipping Info<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text disabled_on=”off||” admin_label=”NA Sample Requests Link” _builder_version=”3.3.1″ text_font=”Raleway|700|||||||” text_text_color=”#000000″ link_font=”Raleway|700|||||||” link_text_color=”#000000″ header_text_color=”#000000″ custom_margin=”||2px|” custom_padding=”||2px|” global_module=”29703″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Sample Requests<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Coffee Ordering FAQ NA” _builder_version=”4.18.0″ text_font=”Raleway|700|||||||” link_font=”Raleway|700|||||||” link_text_color=”#000000″ custom_margin=”||2px|” custom_padding=”||2px|” global_module=”32766″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

Coffee Ordering F.A.Q.<\/strong><\/a><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”WCR CI NA” _builder_version=”4.18.0″ text_font=”Raleway|700|||||||” link_font=”Raleway|700|||||||” link_text_color=”#000000″ global_module=”36221″ saved_tabs=”all” global_colors_info=”{}”]<\/p>\n

WCR Check-Off Fund<\/strong><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner admin_label=”Row” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Raleway||||||||” header_font=”Raleway||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

COFFEE ORDERING\u00a0F.A.Q.<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Raleway||||||||” text_font_size=”15px” header_font=”Raleway||||||||” header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”justified” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

HOW TO ORDER<\/h1>\n

Our sales team can walk you through the process of buying coffees, either spot orders currently available in our warehouse, period contracting for larger chops of particular lots over a certain duration, or forward-booking coffees that haven\u2019t arrived yet. We can also make suggestions for you based on your needs, paying special attention to coffee types, flavor profiles, certifications and traceability, price, and volume. We are also happy to discuss the possibility of participating in the World Coffee Research check-off fund, if you are interested.\u00a0<\/span><\/p>\n

We accept orders by phone (651-209-6102, or toll free at 1-800-278-5065) or by e-mail, either by directly contacting <\/span>your sales representative<\/span><\/a>, or by sending a message to <\/span>sales@cafeimports.com<\/span><\/a>. <\/span><\/p>\n

Pricing and availability for our current inventory is also available by phone or e-mail.<\/span><\/p>\n

While we have no minimum order, we trade solely in full-bag quantities of coffee. If you are interested in smaller quantities of coffee, please visit our small-bag sister brand,\u00a0<\/span>La Bodega<\/b>, at <\/span>www.bodega.coffee<\/span><\/a>, where the offerings are available in 50lb GrainPro-lined bags, shipped for free via FedEx Ground.<\/span><\/p>\n

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PAYMENT AND TERMS<\/h1>\n

We require payment in advance of coffee release for a minimum of three orders, after which we are more than happy to discuss the option of establishing credit terms. We accept payment by debit or credit card, check, wire transfer, and electronic funds transfer.\u00a0<\/span><\/p>\n

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STORAGE AND FREIGHT<\/h1>\n

We own our warehouse in Minneapolis, MN, and our U.S. spot inventory ships exclusively from that warehouse (though we will happily transfer your contracted coffee to a position in another warehouse for your convenience). Owning this warehouse and hiring our own staff means we are able to offer some of the highest-quality wrapping and palletizing of any company in the business, as well as same-day releases on orders placed before 12pm CST.<\/span><\/p>\n

Shipping can be arranged to your door from any of our warehouse spaces, and we take great pride in the attention to detail that our warehouse staff shows to your order, every single time.<\/p>\n

Storage can also be negotiated for longer or larger contracts with us: For just a few pennies per month, we are able to store lots for up to four months with periodic release at your convenience.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Raleway||||||||” text_font_size=”15px” header_font=”Raleway||||” header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”justified” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

OTHER SHIPPING F.A.Q.<\/h1>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.22.1″ toggle_font=”Raleway||||” toggle_font_size=”13″ body_font=”Raleway|on|||” hover_enabled=”0″ saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Q: Are your biodegradable sample bags home compostable?” open=”on” _builder_version=”4.22.1″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

A: All Cafe Imports samples are packaged in Biodegradable and home-compostable sample bags sourced through Grounded Packaging, which is a certified B Corporation. Grounded\u2019s materials carry globally recognized certifications to ensure our customers can have complete confidence in the sustainability credentials of each product and material they provide. View the full certifications HERE.<\/a> For home composting instructions of these sample bags, please reference Grounded’s blog on how to home compost HERE.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What is the minimum size of order you will ship?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: There is no minimum order: We\u2019re as happy to ship 1 bag to you as we are to ship 100. (Though shipping rates are more economical on full-pallet orders.)<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Q: How do full bags of coffee ship?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Full bags of coffee (59\u201370kg) will be stacked, wrapped, and strapped onto a wooden pallet. Even single full-bag orders will typically need to be shipped on a pallet. The coffee is palletized in our warehouse, and we routinely inspect the quality as well as provide customer support upon receipt of the pallet.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Q: Will Cafe Imports arrange shipping to my location?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Yes! We have competitive rates with many national and international freight carriers, and can work with you to ensure you get the delivery service that you need throughout the United States, Canada, and Central and South America from our U.S. warehouse.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Can I arrange my own shipping?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Sure! Simply inform your sales representative that you would like to elect your own freight carrier when placing your order, and arrange to share with us a copy of the shipper’s BOL and contact information.<\/p>\n

NOTE:<\/b> Our U.S. warehouse pick-up hours are from 2:30\u20134:30pm CST.<\/em><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What size are your pallets?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Our pallets are 48\u201d x 48\u201d and weigh approximately 50 lbs each.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How many bags can fit on a pallet?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Depending on the size of the coffee bags, we can generally and safely fit between 10\u201312 on each pallet, though some shipping companies have weight-based maximums with which we need to comply.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What should I do when the delivery arrives?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A: Before you sign off on the delivery release for any shipment of coffee, thoroughly inspect the pallet and the bags on it. If there is any damage or any discrepancies between what is delivered and what is on your delivery order, do not sign the driver\u2019s paperwork. Simply e-mail your sales representative or sales@cafeimports.com<\/a> for assistance. When in doubt, take a photograph of the damage as soon as possible.<\/p>\n

Check for the following when you are receiving your delivery:<\/p>\n

\n
• Broken bags, spilled beans<\/li>\n
• Unwrapped pallets or damage to the wrapping\/strapping<\/li>\n
• Broken pallets<\/li>\n
• Missing bags\u2014please be sure to count and cross-check before the driver leaves<\/li>\n<\/ul>\n

  Additionally, be aware that extra services and accessories provided by the driver may result in additional fees: The use of a lift gate upon delivery, for instance, can incur additional costs. Be sure to communicate with the delivery person, and confirm that the documents you sign list only the accessories you authorize.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=” Q: What do I do if there is damage or another problem with my delivery?” _builder_version=”4.20.4″ global_colors_info=”{}” open=”off”]<\/p>\n

  A: We are dedicated to full customer service and want you to be completely satisfied with the coffees you receive from us. We stand behind the quality of every bean we sell. If there is any quality discrepancy from approved sample to arrived coffee for spot purchases, our sensory analysis team will evaluate the issue after seeing any photos or samples you can send us, and if confirmed, we will take the coffee back free of charge and send you back out a replacement coffee right away. Our priority is making sure you are extremely happy with the coffees you buy from us. If you have any questions or concerns about an order you have received, don\u2019t hesitate to let us know via e-mail at sales@cafeimports.com<\/a> or by phone (toll-free at 1-800-278-5065, or 651-209-6102), and we will do our level best to correct the issue right away.<\/p>\n

  [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How should I store my green coffee?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

  A: Coffee wants a cool, dry environment that is out of the sun and away from areas where water, dirt, rodents, or insects can cause damage (i.e. preferably off the ground and away from food prep or storage). In an ideal world you\u2019d have a dedicated warehouse or storage area with climate control set to 60\u201370\u00b0F (15\u201321\u00b0C) at 50\u201360% humidity, but we realize that isn\u2019t possible for many small roasters. <\/span><\/p>\n

  If you have limited resources, we recommend the following: <\/span><\/p>\n

  \n
  • Keep your coffee in GrainPro bags and keep the GrainPro closed between uses. <\/span><\/li>\n
  • Store coffee in the coolest (but not cold) area of your facility, out of direct sunlight and away from anything that affects moisture in the air such as dishwashers, steam radiators, dehumidifiers, etc. <\/span><\/li>\n
  • If you have multiple bags on contract, consider allowing your importer to hold them in the warehouse over a few months rather than taking delivery of the entire volume at once: You can do this by adding a few cents\/pound of carry to the price of the coffee.<\/span><\/li>\n<\/ul>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How long can I store green coffee?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

    A: Different coffees will respond differently to quality degradation over time. Some types of coffee hold up very well in storage; others fade more rapidly. The general rule of thumb is \u201cfresh is best,\u201d and we recommend using up green beans within 6 months of receipt, though up to a year is acceptable in most cases. For additional reading about coffee quality, storage, and age, read our sensory analysis director Ian Fretheim\u2019s <\/span>Water Activity in Specialty Green Coffee: A Long-Term Observational Study.<\/i><\/span><\/a><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ max_width_tablet=”85%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”15px” header_font=”Raleway||||” header_font_size=”25px” module_alignment=”left” global_colors_info=”{}”]<\/p>\n

    Not seeing the question you need answered? Contact us, and we are happy to help!<\/strong><\/em><\/h1>\n

     <\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.16″ module_alignment=”left” global_colors_info=”{}”]<\/p>\n\n

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    Purchase Planning<\/legend>\r\n\r\n

    \n\n\n\n\n\n

    \r\n First Name\r\n *<\/span>\r\n <\/label>\r\n \r\n \r\n \r\n<\/div>\n

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    \r\n Company\r\n *<\/span>\r\n <\/label>\r\n \r\n \r\n \r\n<\/div>\n

    \r\n Message\r\n *<\/span>\r\n <\/label>\r\n <\/textarea>\r\n \r\n \r\n<\/div>\n<div id=\"frm_field_201_container\" class=\"frm_form_field form-field frm_none_container\">\r\n <label for=\"g-recaptcha-response\" class=\"frm_primary_label\">reCAPTCHA\r\n <span class=\"frm_required\"><\/span>\r\n <\/label>\r\n <div id=\"field_nt81r2\" class=\"g-recaptcha\" data-sitekey=\"6LertqQUAAAAAAqtWyA4ZDkpJYu-HziccHKMLei7\" data-size=\"normal\" data-theme=\"light\"><\/div>\r\n \r\n \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__6627ce31ce032\">\n\t\t\t\t<label for=\"frm_email_27\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input id=\"frm_email_27\" type=\"text\" class=\"frm_verify\" name=\"frm__6627ce31ce032\" value=\"\" autocomplete=\"off\" \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"w1jD0p2oaMCPVJLk780XYqohu\/9PCfRPxOybDQDWiGA=\" \/><div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\" formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Working with Us Purchase Planning Shipping Info…<\/p>\n","protected":false},"author":302,"featured_media":0,"parent":579,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-600","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/pages\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/users\/302"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":7,"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/pages\/600\/revisions"}],"predecessor-version":[{"id":53273,"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/pages\/600\/revisions\/53273"}],"up":[{"embeddable":true,"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/pages\/579"}],"wp:attachment":[{"href":"https:\/\/dev.cafeimports.com\/north-america\/blog\/wp-json\/wp\/v2\/media?parent=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}